If a conventional retail bank licensee refuses a request for access to such services or withdraws access to such services, it must seek approval of the CBB in a formal communication which must contain the reasons for the refusal or the withdrawal of access and contain such information as the CBB may direct. The CBB shall approve the request if it is satisfied that the impact of not giving access is minimal. If the request is rejected, the conventional retail bank licensee must adhere to the direction provided by the CBB.