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  • Training and Other Measures

    • OM-5.1.16

      Licensees must establish the formal position of security manager. This person will be responsible for ensuring all licensee staff are given annual, comprehensive security training. Licensees must produce a security manual or procedures for staff, especially those dealing directly with customers. For licensees with three or more branches, this position must be a formally identified position. For licensees with one or two branches, the responsibilities of this position may be added to the duties of a member of management.

      January 2014

    • OM-5.1.17

      The security manager must maintain records on documented security related complaints by customers and take corrective action or make recommendations for action on a timely basis. Actions and recommendations must also be documented.

      January 2014

    • OM-5.1.18

      Licensees must consider safety and security issues when selecting premises for new branches. Key security issues include prominence of location (i.e. is the branch on a main street or a back street?), accessibility for emergency services, and assessment of surrounding premises (in terms of their safety or vulnerability), and the number of entrances to the branch. All licensees are required to hold an insurance blanket bond (which includes theft of cash in its cover).

      January 2014