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  • Crisis Management Process

    • OM-4.5.2

      A BCP must set out a Crisis Management Plan (CMP) that serves as a documented guidance to assist the CMT in dealing with a crisis situation to avoid spill over effects to the business as a whole. The overall CMP, at a minimum, must contain the following:

      (a) A process for ensuring early detection of an emergency or a disaster situation and prompt notification to the CMT about the incident;
      (b) A process for the CMT to assess the overall impact of the crisis situation on the licensee and to make quick decisions on the appropriate responses for action (i.e. staff safety, incident containment and specific crisis management procedures);
      (c) Arrangements for safe evacuation from business locations (e.g. directing staff to a pre-arranged emergency assembly area, taking attendance of all employees and visitors at the time and tracking missing people through different means immediately after the disaster);
      (d) Clear criteria for activation of the BCP and/or alternate sites;
      (e) A process for gathering updated status information for the CMT (e.g. ensuring that regular conference calls are held among key staff from relevant business and support functions to report on the status of the recovery process);
      (f) A process for timely internal and external communications; and
      (g) A process for overseeing the recovery and restoration efforts of the affected facilities and the business services.
      January 2014

    • OM-4.5.3

      If CMT members need to be evacuated from their primary business locations, the licensee should set up a command centre to provide the necessary workspace and facilities for the CMT. Command centres should be sufficiently distanced from the licensee's primary business locations to avoid being affected by the same disaster.

      January 2014