OM-4.3.1

Licensees' BCPs must be based on:

These analyses must be comprehensive, including all business functions and departments, not just IT or data processing.

OM-4.3.2

The key objective of a business impact analysis is to identify the different kinds of risk to business continuity and to quantify the operational and financial impact of disruptions on a licensee's ability to conduct its critical business processes.

OM-4.3.3

A typical business impact analysis is normally comprised of two stages. The first is to identify and prioritise the critical business processes that must be continued in the event of a disaster. The first stage should take account of the impact on customers and reputation, the legal implications and the financial cost associated with downtime. The second stage is a time-frame assessment. This aims to determine how quickly the licensee needs to resume critical business processes identified in stage one.

OM-4.3.4

Operational impact analysis focuses on the licensee's ability to maintain communications with customers and to retrieve key activity records. It identifies the organisational implications associated with the loss of access, loss of utility, or loss of a facility. It highlights which functions may be interrupted by an outage, and the consequences to the public and customer of such interruptions.

OM-4.3.5

A financial impact analysis identifies the financial losses that (both immediate and also consequent to the event) arise out of an operational disruption.