BC-4.7 BC-4.7 Reporting of Complaints
BC-4.7.1
A
licensee must submit to the CBB’s Consumer Protection Unit, 30 days after the end of the quarter, a quarterly report summarising the following:(a) The number of complaints received;(b) The substance of the complaints;(c) The number of days it took thelicensee to acknowledge and to respond to the complaints; and(d) The status of the complaint, including whether resolved or not, and whether redress was provided.Amended: January 2022
Amended: April 2020
Added: January 2014BC-4.7.2
The report referred to in Paragraph BC-4.7.1 must be sent electronically to complaint@cbb.gov.bh.
Amended: April 2020
Added: January 2014BC-4.7.3
Where no complaints have been received by the licensee within the quarter, a 'nil' report should be submitted to the CBB's Consumer Protection Unit.
Amended: April 2020
Added: January 2014