OM-2.8.5

For outsourcing of functions/services containing customer information, the following conditions must also be met:

(a) [This Subparagraph was deleted in January 2021].
(b) The service level agreement must clearly state that the CBB inspectors and appointed experts have the legal right to conduct onsite examinations of the outsourcing service provider and such expenses are to be borne by the licensee; and
(c) Any report by any other regulatory authority on the quality of controls of the outsourcing service provider must be submitted immediately by the licensee to the CBB.
Amended: January 2021
Added: January 2020