For a third party outsourcing of functions/services containing customer information, other than debt collection, IT function, internal audit, cards embossing, cheques personalization, data/documents storing and call centres, the outsourcing service providers must be licensed by the CBB and located in Bahrain. If the outsourced service is not available in Bahrain, licensees must submit to the CBB a written request. The request must provide details of the circumstances under which the extension of outsourcing activities is being requested.

Added: January 2020