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CBB Rulebook: Contents

  • Central Bank of Bahrain Volume 1—Conventional Banks
  • Central Bank of Bahrain Volume 2—Islamic Banks
  • Central Bank of Bahrain Volume 3—Insurance
  • Central Bank of Bahrain Volume 4—Investment Business
  • Central Bank of Bahrain Volume 5—Specialised Licensees
    • Common Modules (Applicable to all Specialised Licensees)
    • Specific Modules (By Type of Licensee)
      • Type 1: Money Changers Licensees
      • Type 2: Representative Office Licensees
      • Type 3: Financing Companies
      • Type 4: Administrators
      • Type 5: Trust Service Providers
      • Type 6: Microfinance Institutions
        • Part A
          • High Level Standards
          • Business Standards
            • CA Microfinance Institutions Capital Adequacy and Liquidity Requirements Module
            • BC Microfinance Institutions Business Conduct Module
              • BC-A Introduction
              • BC-B Scope of Application
              • BC-C Provision of Financial Services on a Non-discriminatory Basis
              • BC-1 Best Practices for Microfinance Institutions
              • BC-2 Customer Complaints Procedures
            • RM Microfinance Institutions Risk Management Module
          • Reporting Requirements
      • Type 7: Ancillary Service Providers
    • Part B
    • Quarterly Updates
    • Ad-hoc Communications
    • Archive
  • Central Bank of Bahrain Volume 6—Capital Markets
  • Central Bank of Bahrain Volume 7—Collective Investment Undertakings
  • Bahrain Bourse (BHB) Material
  • Central Bank of Bahrain and Financial Institutions Law 2006
  • Bahrain Anti Money Laundering Law 2001
  • Regulation Governing Collective Investment Schemes June 2003
  • Bahrain Stock Exchange Law 1987
  • Bahrain Financial Trust Law 2006
  • Bahrain Insurance Law 1987
  • Bahrain Monetary Agency Law 1973
  • Commercial Companies Law 2001
  • CBB Disclosure Standards
  • CBB Debt Securities Guidelines
  • Guidelines on Insiders
  • Ministerial Order — Money Laundering
  • CBB Resolution on Dissemination of Listed Companies' Financial Statements and Board of Directors' Meetings
  • CBB Regulations and Resolutions
  • The Corporate Governance Code of the Kingdom of Bahrain
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  1. Central Bank of Bahrain Volume 5—Specialised Licensees
  2. Specific Modules (By Type of Licensee)
  3. Type 6: Microfinance Institutions
  4. Part A
  5. Business Standards
  6. BC Microfinance Institutions Business Conduct Module
  Versions

 
‹ CA-1.2.2 BC-A Introduction ›

BC Microfinance Institutions Business Conduct Module

  • BC-A Introduction
    • BC-A.1 Purpose
    • BC-A.2 Module History
  • BC-B Scope of Application
    • BC-B.1 Scope
  • BC-C Provision of Financial Services on a Non-discriminatory Basis
    • BC-C.1 Provision of Financial Services on a Non-discriminatory Basis
  • BC-1 Best Practices for Microfinance Institutions
    • BC-1.1 General Rules
    • BC-1.2 Overarching Principles
    • BC-1.3 Identification of Customer Requirements
    • BC-1.4 Disclosure of Charges
    • BC-1.5 Repayment Assessment
    • BC-1.6 Financial Difficulties
    • BC-1.7 Disclosure of Information about Individual Accounts
    • BC-1.8 Advertisements for Microfinance Products and Services
  • BC-2 Customer Complaints Procedures
    • BC-2.1 General Requirements
    • BC-2.2 Documenting Customer Complaints Handling Procedures
    • BC-2.3 Principles for Effective Handling of Complaints
    • BC-2.4 Internal Complaints Handling Procedures
    • BC-2.5 Response to Complaints
    • BC-2.6 Records of Complaints
    • BC-2.7 Reporting of Complaints
    • BC-2.8 Monitoring and Enforcement
‹ CA-1.2.2 BC-A Introduction ›

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