BC Microfinance Institutions Business Conduct Module
- BC-A Introduction
- BC-B Scope of Application
- BC-C Provision of Financial Services on a Non-discriminatory Basis
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BC-1 Best Practices for Microfinance Institutions
- BC-1.1 General Rules
- BC-1.2 Overarching Principles
- BC-1.3 Identification of Customer Requirements
- BC-1.4 Disclosure of Charges
- BC-1.5 Repayment Assessment
- BC-1.6 Financial Difficulties
- BC-1.7 Disclosure of Information about Individual Accounts
- BC-1.8 Advertisements for Microfinance Products and Services
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BC-2 Customer Complaints Procedures
- BC-2.1 General Requirements
- BC-2.2 Documenting Customer Complaints Handling Procedures
- BC-2.3 Principles for Effective Handling of Complaints
- BC-2.4 Internal Complaints Handling Procedures
- BC-2.5 Response to Complaints
- BC-2.6 Records of Complaints
- BC-2.7 Reporting of Complaints
- BC-2.8 Monitoring and Enforcement