BC-10.7.1

Past version: Effective from 01 Oct 2011 to 31 Mar 2020
To view other versions open the versions tab on the right

An Islamic bank licensee must submit to the CBB's Compliance Directorate, 20 days after the end of the quarter, a quarterly report summarising the following:

(a) The number of complaints received;
(b) The substance of the complaints;
(c) The number of days it took the Islamic bank licensee to acknowledge and to respond to the complaints; and
(d) The status of the complaint, including whether resolved or not, and whether redress was provided.
Added: October 2011